Every piece from Hopkins Hardwood Design is individually handcrafted and may vary significantly in size and weight. Orders are carefully packaged to help protect your piece during shipment.
Shipping costs and delivery estimates are provided at checkout when available. Once your order has shipped, tracking information will be provided.
Please inspect your order promptly after delivery. If your package arrives damaged, please keep the item and all original packaging and contact us as soon as possible with photographs of the item and packaging so we can assist you.
Returns
Because each Hopkins Hardwood Design piece is individually handcrafted and one-of-a-kind, all sales are final and we do not accept returns or exchanges for change of mind.
We stand behind the quality of our craftsmanship. If your piece arrives damaged, defective, or has a workmanship issue that is not the result of misuse, improper care, or damage caused by the customer, please contact us so we can review the issue and make it right.
Depending on the circumstances, we may offer a repair, replacement when possible, or refund. Because many of our pieces are one-of-a-kind, an identical replacement may not be available.
Damage resulting from improper care or use—including dishwashers, soaking, prolonged exposure to water, or leaving the piece in a hot vehicle—is not considered a defect. Please refer to our Care Instructions for information on properly maintaining your piece.
Custom & Personalized Orders
Custom, personalized, and engraved items are final sale. However, if your order arrives damaged or has a workmanship issue that was not caused by the customer, please contact us so we can review the issue.