Shipping policy

Orders from Hopkins Hardwood Design are carefully inspected and packaged before shipment to help ensure they arrive safely.

Processing Times
In-stock items are typically prepared for shipment within 2–5 business days after an order is placed. Custom, personalized, or made-to-order pieces may require additional processing time. Estimated completion times for custom orders will be discussed with the customer before the order is finalized.

Shipping Rates
Shipping charges are calculated at checkout based on the size and weight of the order and the shipping destination.

Delivery Times
Delivery times shown at checkout are estimates provided by the shipping carrier and begin once your order has been shipped. Carrier delays, severe weather, holidays, or other circumstances outside of our control may affect delivery times.

Tracking
When tracking information is available, it will be provided once your order has shipped.

Damaged Orders
If your order arrives damaged, please contact Hopkins Hardwood Design as soon as possible. Please include your order number and photos of the item and packaging so we can review the issue and work with you toward an appropriate resolution.

Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order. Hopkins Hardwood Design is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information.

Questions
If you have questions about shipping before placing an order, please contact Hopkins Hardwood Design through our Contact page.